Which of the following is NOT a required plan within an Airport Emergency Plan?

The correct answer is a plan for improving customer service. An Airport Emergency Plan (AEP) is primarily focused on ensuring safety and effective response to emergencies that could arise in an airport environment. This includes plans addressing potential threats and crises that directly impact the operation and safety of the airport and its users.

Plans for bomb threats, aircraft accidents, and hazardous materials are all critical components of an AEP because they deal directly with risks that can endanger lives and disrupt airport operations. These plans outline procedures for responding to these specific incidents, ensuring that staff are trained to act quickly and effectively to mitigate dangers.

In contrast, while customer service is an important aspect of airport operations, it does not typically fall under the emergency planning requirements since it does not directly relate to managing emergencies or crises. Therefore, a plan for improving customer service is not mandated within the framework of an Airport Emergency Plan.